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Cookie Policy

Capita - Limited ("Retain", "we", "us", "our") is part of Capita Plc. This website ("website") is owned and operated by Retain. Please read this Cookie Policy together with our Privacy Policy and our Terms of Use with care before you use this website.

Our website uses Cookies. A Cookie is a small file of letters and numbers that we put on your device when you visit our website and which collects information about how you browse our website. These Cookies allow us recognise your device, help us to make your browsing experience better and improve our website.

Please note that Cookies can't harm your computer. We've listed below details of all the Cookies we use on our website, what they're used for, how long they last and how you can manage them. We're giving you this information to comply with legislation and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us.

We do use encrypted information gathered from Cookies to help us improve your experience of the website, to help us improve our website and to help us resolve any issues. The Cookies we use (other than the Google Analytics Cookies which are explained fully below) don't collect or use personal information so we can't identify you as an individual.

If you continue to use this website, we'll assume that you're happy to receive the Cookies we use, as described in more detail below. To get the full benefits of our website you need to have Cookies enabled. If you don't wish to enable Cookies, you'll still be able to browse the website and use it for research purposes but some features won't work without them. This is explained in more detail below. Most web browsers have Cookies enabled, but you can manage Cookies through your web browser controls. You can change your browser preferences which include turning Cookies on, restricting them or turning them off altogether but please remember that by disabling Cookies, some features on our website won't work.

To find out more about Cookies and how to manage them, you may find the following links useful. or

Below is a list of the Cookies we use and what we use them for.

  1. Our Cookie banner
    You’ll see a pop up welcome message when you first visit our website. We'll store a Cookie so that your computer knows you’ve seen it and knows not to show it again if you chose to continue using our website.


Retaininternational_cookie_bannerto let us know that you’ve seen our Cookie message and not to show you again365 days

  1. Performance Cookies
    These Cookies don’t collect or use personal information, other than Google Analytics, CommuniGator and LinkedIn Insight Tags (please see below). You can manage these Cookies through your web browser controls but please remember that if you choose to disable any of these Cookies, some features on our website won’t work.
    1. Google Analytics
      When you use our website, Google Analytics sets Cookies on your browser to collect and report information anonymously about how you’ve used our website and where you’re located. These are third party Cookies, owned and set by Google. The Cookies do collect your IP address, which is personal information but we don’t see details of your IP address. This information is stored anonymously by Google, we don’t associate your IP address with any personal information so we can’t identify you as an individual and it’s used simply to help us understand how you interact with our website and where you’re from so that we can make improvements and make our marketing campaigns relevant. These Cookies aren’t strictly necessary for the operation of our website but we’re allowed to use them because we have a legitimate business interest in monitoring visitors’ behaviour on our website so that we can improve the browsing experience and improve how our website works

If you have any concerns you should check Google’s Privacy Policy here.

To opt-out of Google Analytics Cookies install the Google Analytics Opt-out Browser Add-on.


_gThese Cookies count how many people have visited our website, if you’ve visited before, how you move around the website, where you’re located and they manage the rate at which page view requests are made2 years

_gid24 hours

_gat1 minute

    1. CommuniGator
      We use 'GatorLeads', a tool from CommuniGator to track and identify the business or organisation that website visitors belong to, based on a reverse IP Lookup.

In order to process this information, CommuniGator sets cookies which store information about your current web browsing session (pages viewed, time on site etc) and the dates and times of previous website visits.

You can disable these cookies in your browser settings. View or for more information.


wow.sessionUsed by CommuniGator to set a session cookieSession

wow.utmvaluesDoes not store user details. Only stored the UTM value for the sessionSession

wow.scheduleLoad balance session queueSession

wow.anonymousidSets an anonymous ID which will capture your browsing usage on this website2 years

wow.trackingdataEncrypted identify for the browser session, used so CommuniGator knows email contacts who are visiting the websiteSession

wow.dataEncrypted GatorMail identification, used so CommuniGator knows email contacts who are visiting the website2 years

    1. LinkedIn Insight Tag
      The LinkedIn insight tag allows us to perform campaign reporting and unlock valuable insights about website visitors that may come via the campaigns we run on LinkedIn.

It is a lightweight JavaScript snippet that drops a cookie on the web browser of a visitor whenever they visit our website. This will allow us to monitor our ads and conversions on our website. Find out more here.

You can disable these cookies in your browser settings. View or for more information.

    1. Visual website Optimiser (VWO)
      When you use our website, Visual website Optimiser sets Cookies on your browser so that this software can function properly. These are third party Cookies, owned and set by Visual website Optimiser. This software allows us to test different content layouts on our website. We analyse this data so we can improve our website usability. These Cookies don’t collect or use personal information.


vwo_uuid_v2check for any campaign or tests we’re running such as split testing, conversion rates and optimisation457 days

vis_opt_testchecks to see if Cookies are enabled in your browserSession

vis_opt_sdetects if you are a new user or if you’re returning to a particular campaign100 days

vis_opt_expgenerated when you have been excluded from a campaign100 days

vis_uuidcheck for any campaigns or tests we have running such as split testing, conversion rates and optimisation3650 days

    1. YouTube
      We use YouTube to provide videos on some pages of our website. When you use our website, YouTube sets Cookies on your browser when you visit one of these pages. These are third party Cookies, owned and set by YouTube. These Cookies don’t collect or use any personal information.


PREFThese Cookies help track the number of views for a particular video and will track and store user preferences for YouTube videos.244 days



If you have any questions or concerns about the Cookies detailed in this Policy, please contact us at or call us on +44 (0) 207 538 4774.